Your preferences help us plan. Your contact details help us reply.
How Veyu uses information to find trips, run your account and handle your enquiry. Documents and notifications have separate choices described below.
What an enquiry stores
Your name, supplied phone number or email, travel preferences, contact method and consent to process the enquiry. A selected live offer includes a snapshot of its terms. This information is needed to find options and respond.
Who can see an enquiry
The service owner and the assigned partner handling it. Partners see only their assigned enquiries. Service emails contain the enquiry ID and a link to the protected CRM; contact details require sign-in.
Email and the consultant
SendPulse processes your address to send a one-time code and may also process delivery, open and click events. Conversations with the AI consultant are processed through OpenAI. The system removes recognised contact details before sending the text, but do not share passport details, payment information or other sensitive data in chat.
Data in your browser
Language and currency settings and some search preferences may remain on your device. Essential cookies maintain your session and protect forms. Clearing browser data removes local data and may sign you out, but does not delete shortlists, saved hotels or enquiries stored on the server.
Saved searches and hotels
Your account stores search names and criteria, the travel party and children’s ages, budget and permitted increases, alternative destinations, preferences, statuses and saved hotels on the server. It also stores check times, received terms and prices, and a limited observation history. This lets you continue on another device and run the checks you requested. Pausing a search stops its checks; it does not delete its data.
We also store your account’s language and currency settings and your interest in Plus, if you register it. Expressing interest is not a purchase or permission to charge you.
Optional shortlist update emails
Emails about changes to saved searches are off by default. You can enable or disable them separately in your account; at most one is sent every 12 hours per account. We store the setting, when it changed, and a sending record to prevent duplicates. Delivery through SendPulse may involve processing your address, message content, and delivery, open and click events. This setting is not consent to general marketing emails.
Referral links
After you follow a valid referral link, we associate it with a hashed browser identifier. The first valid invitation is eligible for attribution to a new account for 30 days. After sign-in, the link between the new account and its referrer may be stored separately; 30 days is the attribution window, not an automatic deletion period for all referral data. Referrers see counts of sign-ups and enquiries, not another traveller’s contact details or trip information. Rewards are recorded only after verified settlement events under the current programme terms; a visit or sign-up alone does not earn a reward.
Questions about your data
To ask about, correct or request deletion of your data, email vlasiuk79@gmail.com. Do not include unnecessary personal information in your first message.
A passport in your account
Adding a passport is optional and does not require a subscription. Document fields and any saved original are encrypted in Veyu storage. Camera access is used only for the photo you choose; you can upload a file or enter the details manually.
OpenAI recognition runs only with separate consent and receives the selected image or file. Recognition can make mistakes: check and confirm each field before saving. This does not verify passport authenticity. Provider processing and possible retention are described in OpenAI data controls; zero retention is not guaranteed.
Unconfirmed drafts are deleted after 24 hours. If you choose to retain the original, it is deleted after 30 days. Confirmed fields remain until you delete the document. An agency does not receive it automatically: you grant access for a specific enquiry for 30 days and can revoke it earlier. The service owner and the partner currently assigned to that enquiry can access it; views are logged.
Account reminders help you track expiry. Email and Telegram are separate opt-ins; Telegram requires linking your account to the bot. Messages are generic, without passport numbers or copies. A reminder does not establish entry eligibility: requirements depend on the itinerary and circumstances.
You can delete the document and revoke access in your account. Copies already downloaded or made by an agency cannot technically be recalled; ask the responsible partner to delete them. Deletion from active storage does not immediately erase isolated backups: historical copies may remain until their scheduled rotation.
Subscriptions and payment
A subscription is optional. Automatic renewal requires separate consent and can be turned off in your account. The bank’s payment provider handles payments and card details. Veyu stores service identifiers and payment statuses, not complete card details.
Preferences and feedback for Veyu
In account settings, you may optionally save preferences for atmosphere, beaches, service, meals, dates and new ideas. Personalisation is off by default. After your confirmation, Veyu can use these preferences in consultations; your current request always takes priority. You can edit, disable or remove saved preferences. This profile contains no passport or payment data and is not used to assess income. A reply rating stores its identifier, your vote and chosen reason, without another copy of the conversation text. Ratings are retained for up to 90 days, help adjust the ongoing conversation and support service quality reviews. Your conversations do not automatically retrain the model.
Background consultation quality checks
For each completed consultation we record technical signals: request type, whether a search ran, available results, clarification count and access plan. We do not copy message text, contacts or exact trip details into this log. A protected identifier helps detect repetition within a conversation. Records are retained for up to 30 days; background analysis through OpenAI receives aggregate counts only. The agent prioritizes checks, and rule changes are tested. Your conversations are not used for automatic model retraining.